Refund policy

Returns & Refunds

Thank you for supporting my small, independent art business. I want you to be happy with your purchase, and I’m always happy to help if there’s a problem with your order.

Physical Products

I carefully package all prints, cards and other physical artwork to ensure they reach you safely.

If your order arrives damaged, faulty or incorrect, please contact me within 14 days of receiving your order with your order number and clear photographs of the item and packaging. I’ll work with you to arrange an appropriate solution, which may include a replacement or refund.

If you have simply changed your mind about a physical item, you may request a return within 14 days of receiving your order, provided the item is unused, undamaged and in its original condition.

Return postage for unwanted items is the responsibility of the customer. I recommend using a tracked service, as I cannot be responsible for items lost or damaged while being returned.

Once the item has been received and checked, I will issue the applicable refund to your original payment method.

Digital Templates

Due to the nature of digital products, digital templates are non-refundable and cannot be returned once purchased or downloaded.

Please make sure you have the appropriate software and are comfortable using the required editing platform before purchasing. Product descriptions will state which software or platforms the template is compatible with.

If you experience a technical issue with a template or receive an incorrect or defective file, please contact me and I’ll do my best to resolve the problem.

Commissions & Custom Artwork

Commissioned and personalised artwork is non-refundable once work has commenced, as these pieces are created specifically for you.

Before beginning a commission, I will provide details of the agreed artwork, including the design, size, price and any other relevant requirements. Please ensure you are happy with these details before confirming your order.

If there is a problem with the finished artwork that means it does not meet the agreed requirements, please contact me so that we can discuss the issue and find an appropriate solution.

Cancellations

For physical products, you may request cancellation before your order has been dispatched.

For commissions and personalised artwork, cancellation may not be possible once work has commenced.

Digital template orders cannot be cancelled once the digital product has been downloaded or supplied.

Please Get in Touch

If you have any questions or concerns about your order, please contact me as soon as possible. I’m a sole trader and personally handle each order, so I’ll always do my best to resolve genuine issues fairly and promptly.

Please note: This policy does not affect your statutory rights under UK consumer law.