Shipping policy

Shipping Policy

Thank you for supporting my small independent art business. I carefully package every physical order to help ensure it arrives with you safely.

Processing Times

Orders are usually prepared and dispatched within 2-3 working days of receiving payment.

Please note that processing times may be slightly longer during busy periods, launches, holidays or when an item is made to order. If there is likely to be a significant delay with your order, I will do my best to let you know.

Commissioned and personalised artwork will have its own estimated timeframe, which will be discussed and agreed before work begins.

UK Shipping

I currently ship physical orders within the United Kingdom.

Orders are sent using Royal Mail and delivery is typically expected within 2-5 working days after dispatch.

Delivery times are estimates and are not guaranteed. Once your order has been dispatched, delays caused by the postal service are outside my control, although I will always do my best to help if there is a problem.

International Shipping

For international orders, delivery times can vary considerably depending on the destination, customs procedures and local postal services.

Any customs duties, import taxes or other charges applied by the destination country are the responsibility of the customer. I cannot be responsible for delays caused by customs.

Packaging

Prints and artwork are packaged carefully using appropriate protective materials to reduce the risk of bending, creasing or damage during transit.

Cards and smaller items will be packaged appropriately for their size and type.

If your order arrives damaged, please contact me as soon as possible and provide photographs of both the item and its packaging. Please refer to my Returns & Refunds Policy for further information.

Delivery Address

Please check that your delivery address is correct before completing your order.

I cannot be held responsible for orders sent to an incorrect or incomplete address supplied by the customer.

If you realise that you have entered the wrong address, please contact me as soon as possible. If your order has not yet been dispatched, I will do my best to update it.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please get in touch so that I can help investigate.

For tracked orders, I may be able to provide tracking information to help locate the parcel.

For untracked orders, I may need to allow the appropriate amount of time to pass before an item can be considered lost in transit.

I cannot guarantee delivery dates, as postal delays can occur after an order has left my possession.

Digital Products

Digital templates and other downloadable products are not physically shipped.

These products are supplied digitally, usually by download or electronic delivery. Please refer to the individual product listing for details of how your digital files will be provided.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the size, weight and destination of your order.

Contact

If you have any questions about shipping or your order, please get in touch using the contact details provided on my website.

I’m a small independent business and personally handle each order, so I’ll always do my best to help.

Please note: Nothing in this Shipping Policy affects your statutory rights under UK consumer law.